AI used for public benefits and essential services can directly affect healthcare access, social assistance, housing support, emergency response and other conditions people rely on to participate in society. The governance burden is not just classification—it is preserving the evidence, human review, authority and recourse path behind the outcome.
Annex III classifies specified AI used for essential public assistance benefits and services, creditworthiness, life and health insurance pricing, and emergency-response or patient-triage decisions as high-risk. The Regulation’s recitals emphasise the potential impact of these systems on livelihood, non-discrimination, dignity and effective remedy.
Start with the actual system, role, use case and evidence boundary. The same regulation can produce different obligations for different actors and systems.
Annex III identifies AI used by or on behalf of public authorities to evaluate eligibility for essential public assistance benefits and services, including healthcare, or to grant, reduce, revoke, or reclaim those benefits and services as high-risk.
Creditworthiness and credit-score systems can affect access to financial resources and essential services such as housing, electricity and telecommunications, which is why those uses sit on a high-risk route subject to the Regulation’s stated exceptions.
Annex III also classifies systems used to evaluate or classify emergency calls, dispatch or prioritise police, firefighters or medical aid, and emergency healthcare patient triage as high-risk.
Preserve intended purpose, system version, data sources, eligibility or prioritisation rules, human review, notices, override and appeal pathways, logs, changes, limitations, and the evidence supporting each consequential determination.
The goal is not merely to reach an answer. It is to preserve what facts, evidence, scope and limitations supported that answer at that time.
Separate eligibility, scoring, triage, prioritisation, reduction, revocation, reclamation, dispatch and purely administrative support. Different functions can create very different governance obligations.
Determine whether the system materially influences a listed decision. If a provider relies on the Article 6(3) non-high-risk route for an Annex III system, that assessment must be documented before market placement or putting into service.
Connect the system’s output, underlying evidence, decision authority, human review, notice, override, complaint or appeal pathway, and any correction record so the outcome can be reconstructed and challenged where required.
A changed eligibility rule, benefit policy, dispatch threshold, model, dataset, service definition, authority or legal source can make the previous classification and evidence stale.
Choose the smallest operating tier that fits the portfolio today. Upgrade when system count, team size or governance scope actually requires it.
Keep a living system-level evidence record with obligations, gaps, versions and revalidation state.
START EVIDENCE PASSPORT →Coordinate evidence, owners, documentation, incidents and team compliance work in one governed workspace.
START COMPLIANCE WORKSPACE →Operate broader high-risk, GPAI, FRIA, post-market and material-change governance across a growing portfolio.
START GOVERNANCE PRO →Run institutional governance with expanded users, authority workflows, examiner rooms and portfolio reporting.
START INSTITUTION →Use the free classifier to establish the system, intended purpose, possible actor role, EU exposure and unresolved facts. When continuing evidence infrastructure is needed, paid access begins at $19 per month. Independent human readiness review remains a separate service.
Certain systems are. Annex III identifies AI used by or on behalf of public authorities to evaluate eligibility for essential public assistance benefits and services, including healthcare, or to grant, reduce, revoke or reclaim those benefits and services as high-risk.
The Regulation’s recitals refer to areas including healthcare services, social security benefits, social services relating to maternity, illness, industrial accidents, dependency, old age, unemployment, and social and housing assistance.
Yes, specified systems used to evaluate and classify emergency calls, dispatch or prioritise emergency first-response services, and emergency healthcare patient triage are listed in Annex III as high-risk.
No. The classification depends on intended purpose and whether the system falls within a listed Annex III use case or another Article 6 route. Purely administrative support is not automatically high-risk merely because a public authority uses it.
Preserve system identity and version, intended purpose, classification basis, policy or eligibility rules, data provenance, human review, notices, recourse and appeal routes, logs, changes, limitations, and the evidence supporting the decision.
No. TA-14 can preserve the classification basis, authority claim, evidence, decision scope, gaps, review history and revalidation state. It does not provide legal entitlement decisions, legal advice, conformity assessment, certification or regulatory approval.
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